Home / Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since you received your order, we can’t offer you a refund or exchange. Due to the nature of the product, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@nootrostax.com.

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Shipping - Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@nootrostax.com and send your item to: 

Nootrostax Exchanges
Office #1506 1001 Richards St.
Vancouver British Columbia Canada
V6B 1J6.
 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping - Returns

To return your product, you should mail your product to:

Nootrostax Returns
Office #1506 1001 Richards St.
Vancouver British Columbia Canada
V6B 1J6.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for us to receive your return may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Nootrostax Smart - The Best Nootropic